Frequently Asked Questions

Alaska Zipline Adventure Park (AZAP) is designed for participants in reasonably good health. Each participant must be able to follow their guide’s simple directions and climb a 35-foot staircase. Even though ziplining doesn’t take much physical effort, we encourage you to consider your comfort level with heights and the number of ziplines on the tour – people with a serious fear of heights should not participate. In addition, ziplining is not for those with recent joint or bone injuries, heart conditions, or if they are pregnant.

• • Pregnant or think you may be pregnant

• • Have broken bones that are casted or air casted

• Under the influence or have consumed any drugs or alcohol prior to the tour

It is at the discretion of our guides to determine if you can complete the tour.

We strongly recommend you consult your physician prior to participation. We encourage you to share any medical conditions on the participant waiver, and discuss any concerns you may have with your guide:

• • Heart disease or any other cardiac condition that may require immediate medical attention

• • Take any blood thinning medications

• • Epilepsy

• • Asthma

• • Diabetes

• • Insulin dependent

• • Severe allergic reactions

• Severe, recent, reoccurring, or existing injuries

** If you have questions regarding your ability or the ability of someone within your group to participate in one of our courses due to a recent injury, disability, or visual impairment, please notify us 48 hours prior to your booking so that we can discuss the details of your visit.

• • Alaska Zipline Adventure Park Staff Retains The Right: to cancel the tour mid-trip if adventurers fail to follow the safety instructions given by guides and staff, at which point the participant will returned to the main office. There will not be refunds for cancellations due to failure to follow guidance of our staff and guides.

• • Tour cancellation for inclement weather is at the discretion of AZAP Management. Tours may be cancelled due to severe weather conditions including high winds, lightning, or intense rains. Sometimes these conditions last only a short period of time and may not impact the entire day. If your tour is cancelled, AZAP will make every effort to reschedule your tour at a time convenient for you.

• • We ask that you arrive at least 15 minutes prior to your scheduled tour time. This will allow enough time to prepare for your ziplining experience. If you are late, you may not be able to join your tour. Your tour will leave as scheduled whether you are there or not. Please make sure to check current road conditions on local highways and account for slow travel on country roads when planning your visit to Alaska Zipline Adventure Park.

• • Guests must be a minimum of 10 years old AND weigh between 80 & 250 pounds to participate

• • Youth under the age of 16 must be accompanied by a parent/adult on the Alaska Zipline Adventure Park experience.

• We can accommodate large groups! Please call our sales team to facilitate the booking. NOTE: Group purchases must be paid with one credit card at the time of booking and group discounts may not be combined with any other discounts.

AZAP will be providing you with all the gear that you need for our course. Guests are required to wear gloves throughout the tour. Our gloves are disinfected and cared for between uses, however if you would like to purchase a pair rather than using ours, they are available for purchase in our gift shop. Guests will not be able to bring and wear their own gloves from home and must wear ours or purchase gloves from our shop.

Phones & cameras are NOT allowed on course. However, we know that this is an experience you will not want to forget. So PICTURES ARE ON US! Our guides will take pictures of your group in several locations throughout the tour with our devices.  We will upload them to you before you leave. We also have a video service available for purchase for $30.00. The camera straps to your helmet and captures your whole tour! Both of these services take only seconds to upload to your phone VIA QR code before leaving! So get ready to share all your moments with friends and family! This will be a trip you will not forget!

• • Wear comfortable clothes (please no skirts or dresses). Closed-toed shoes that secure to your feet; tennis shoes or hiking boots are a great option. Long hair should be pulled back in a ponytail, secure glasses with a strap and remove all dangling jewelry!

• • Wear layers, early morning and late afternoon flights may be a little chilly.

• • Keep your pockets free of sharp object like keys or pens. We provide secure storage for your valuables inside our Gift Shop!

• We also provide the harness, the helmet, and gloves.

AZAP operates rain or shine. “Zipping in the rain” can add another level of excitement to your adventure, please dress appropriately.

• • All sales are final

• • Use our facilities at your own risk.

• We reserve the right to refuse service to anyone.

• • We have a 48-hour cancellation policy. If you cancel your reservation outside 48 hours prior to your tour date, your payment, less a $25 per reservation administration fee and booking fees, will be refunded to you. If you need to change your reservation date or time, you may do so one time, up to 48-hours prior to your originally scheduled tour, at no charge.

• • No refunds or reschedules will be given with less than 48-hour notice.

• • Your reservation is transferable, so you can give it away or sell it if you choose, provided the person you’ve transferred your adventure to falls within the allowable age & weight range.

• • If you arrive for your tour and decide not to zip you will not be given a refund.

• • If Alaska Zipline Adventure Park cancels your tour due to weather or other unforeseeable conditions, we will reschedule your tour for another available time or give you a full refund…unforeseeable circumstances are a determination of management.

• • We expect you to arrive at least 15 minutes prior to your reserved tour time. If you are late, you will not receive a refund and may not be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not.

• • The canopy tour is designed for use by participants of average mobility and strength, and who are in reasonably good health. You must be at least 10 years old and weigh a minimum of 80 pounds up to a maximum of 250 pounds.  Our guides WILL verify that each participant is within the age/weight parameters. Refunds will not be given for individuals who change their minds or are outside of these limits upon arrival.

• No refunds are given for late arrivals. We ask you to arrive at least 15 minutes prior to your reserved tour time to allow for check-in and tour preparation. Refunds will not be given if you have missed your scheduled tour. Rescheduling for a missed tour is at the discretion of management and availability in the schedule. This is not a guarantee.